LOL Okay, now i know what my blog can actually do. There was a point in time when I regarded my own blog as a personal encyclopedia because whenever I had a question, I’d usually get people answering to me or even directly from the companies. Thanks to the wonderful world of google.
So, remember this?(there was a part when I mentioned that we were not happy with this Mexican restaurant for their slow service. Slow as in One and a half hours slow. In a not crowded restaurant somemore. Not even during lunch time. Like, tea time.) Well, we were not happy.
This was what I mentioned in my Langkawi post:
” By the way, we went to this restaurant along Pantai Cenang called Little Mexican. It belongs to this middle eastern man who cares NOTHING for customer service. So we arrived at like 3.30pm and put our orders down and waited for an hour+++ for our food. We ate our food. And then we complained. -_- We shouldnâ€™t have done that. But itâ€™s also their fault for not knowing how to serve on time right? When you make your customers wait for over and hour, at least be apologetic about it. He had the cheek to take our bill out and show us the â€˜timeâ€™ on the bill. It stated that it was half an hour after our alleged time of arrival. Come on dude, why would we want to lie about what time we arrive? Are we that pathetic for a free meal?
Anyway, a bit embarrassing also lah because the guys were pretty vocal and after finishing their meal(shouldnâ€™t have, bad move) they asked to see the manager. I got scared lah, it was a middle eastern dude who towered over all the three boys at my table covered in bling bling. He looks like he could smack all of them and yet the three little chinese boys still spoke up. After weâ€™ve eaten, I might add.
So anyway, Leong Hui spoke up. He was like, â€œWhat are you going to do about this?â€(the slow service). A good restaurant would probably give us a discount or maybe a free dessert or something. Remember the saying, â€œThe customer is always right!â€
The guy just put on a very indignant look and used a very obnoxious tone with us saying things like, â€œIâ€™ve been opened for three months and Iâ€™ve received no complains. Even if they wanted to complain, they didnâ€™t.â€
And then Chee Kiang was like, â€œIâ€™m from KL and I know what good service is. The service here is not up to the standard. If you want to operate a restaurant, at least have some standard.â€
The guy obviously didnâ€™t like what he was hearing lah. So we were making quite a scene and other patrons were staring at us.
It happened about two weeks ago so I canâ€™t really remember what happened word by word.. but it wasnâ€™t a happy ending. The guy was all, â€œIf you want me to apologize fine, but Iâ€™m bla bla bla â€ going on about how itâ€™s not the restaurantâ€™s fault. Like so insincere right, the apology? We didnâ€™t even hear the word â€œsorryâ€ once. When the boss spoke he spoke with such arrogance that you just couldnâ€™t believe your ears. We were the customers!!
He finished off the conversation with a whatever look on his face. Just muttered a thank you and stalked off. Wtf?
You donâ€™t appear angry in front of a customer.
For appearing angry in front of the customer, this is what you get in return.”
The owner of the restaurant googled his restaurant. He’s not happy either.
Check out the comment! Same shit but on the internet.
I actually have a video recording of him talking, but I was too lazy to upload it.(did you see the length of that post? damn long okay.)
I’m not gonna reply word by word because I think the rest reasoned enough with him already on that day. Still want to be right. Like I mentioned, I know we were wrong to complain after the meal and we only wanted you to say sorry. Whoever said we wanted a free meal. Please, even though your food is not the most affordable around, we’re still able to pay for it. We only wanted to let you know that we weren’t happy.
A good restaurant would not continue to fight with his customers on the internet. If anything, at least admit your lack of time management and staff management(the guy who took our orders left on a motorbike halfway) before taking on your customers. Just smile and suck it in. That’s what I would do if I’m running a business. Ensure that the customer is happy even though they are being a PITA(pain in the ass, fyi).
Sir, we wouldn’t dream of lying to you about the time we ordered. All we wanted was to let you know what happened.
Now, let’s try asking this question, “Oi Badawi why Malaysia so much trouble? Elections coming ah?”
See if our dear PM will google his name and Malaysia.
All what you wanted is a discount or free dessert,i showed you the time on the bill but at the same time you are saying why should i lie about the time we arrived?i think i have the answer to your question :
i take pride in the accuraacy that my staff demonstrate, therefore the time on the bill I believe to be the time you placed your order. If you wished for free deserts or even a discount on your bill i would have been pleased to have discussed this with you. However, you decided to create a fuss, may i say, after you all enjoyed the meal, hence looking forward to something for free.
With regard to your statement â€œthe customer is always rightâ€ Son this is Bullshit!!! I have been running business before you were a twinkle in your Daddyâ€™s eye, If the customer was always right you would be the owner of a restaurant and i would be paying the bill, however I am the owner and i only got this far through understanding which customers should be the ones that, in my eyes, are always right!!!!
Please any complaints should be made at the time of disappointment, not when one believes they will profit from complaining.
Regarding your statement â€œgood serviceâ€. Again i pride my waiting staff as well as my Chef on the excellent service they all provide. The food prepared and cooked inside my restaurant is created at time of order, nothing is pre-cooked or simply microwaved, therefore one should expect to wait for this kind of food. I suggest if it is only fast food you were seeking then Langkawi does provide numerous fast food â€œjointsâ€ of which one can place an order and be served at once.
As i said to you i have now been open for over three months and as yet have recieved no complaints, if people wished to complain because they were not happy with the food or service it was never brought to my attention, hence they were not looking to profit through complaining. Everybody has the right to give an opinion however i truly belive your complaint had no justification threfore no apology awarded.