Apparently This Customer Is STILL Wrong

Posted on by Jolene

LOL Okay, now i know what my blog can actually do. There was a point in time when I regarded my own blog as a personal encyclopedia because whenever I had a question, I’d usually get people answering to me or even directly from the companies. Thanks to the wonderful world of google.

So, remember this?(there was a part when I mentioned that we were not happy with this Mexican restaurant for their slow service. Slow as in One and a half hours slow. In a not crowded restaurant somemore. Not even during lunch time. Like, tea time.) Well, we were not happy.

This was what I mentioned in my Langkawi post:

” By the way, we went to this restaurant along Pantai Cenang called Little Mexican. It belongs to this middle eastern man who cares NOTHING for customer service. So we arrived at like 3.30pm and put our orders down and waited for an hour+++ for our food. We ate our food. And then we complained. -_- We shouldn’t have done that. But it’s also their fault for not knowing how to serve on time right? When you make your customers wait for over and hour, at least be apologetic about it. He had the cheek to take our bill out and show us the ‘time’ on the bill. It stated that it was half an hour after our alleged time of arrival. Come on dude, why would we want to lie about what time we arrive? Are we that pathetic for a free meal?

Anyway, a bit embarrassing also lah because the guys were pretty vocal and after finishing their meal(shouldn’t have, bad move) they asked to see the manager. I got scared lah, it was a middle eastern dude who towered over all the three boys at my table covered in bling bling. He looks like he could smack all of them and yet the three little chinese boys still spoke up. After we’ve eaten, I might add.

So anyway, Leong Hui spoke up. He was like, “What are you going to do about this?”(the slow service). A good restaurant would probably give us a discount or maybe a free dessert or something. Remember the saying, “The customer is always right!”

The guy just put on a very indignant look and used a very obnoxious tone with us saying things like, “I’ve been opened for three months and I’ve received no complains. Even if they wanted to complain, they didn’t.”

And then Chee Kiang was like, “I’m from KL and I know what good service is. The service here is not up to the standard. If you want to operate a restaurant, at least have some standard.”

The guy obviously didn’t like what he was hearing lah. So we were making quite a scene and other patrons were staring at us.

It happened about two weeks ago so I can’t really remember what happened word by word.. but it wasn’t a happy ending. The guy was all, “If you want me to apologize fine, but I’m bla bla bla ” going on about how it’s not the restaurant’s fault. Like so insincere right, the apology? We didn’t even hear the word “sorry” once. When the boss spoke he spoke with such arrogance that you just couldn’t believe your ears. We were the customers!!

He finished off the conversation with a whatever look on his face. Just muttered a thank you and stalked off. Wtf?

You don’t appear angry in front of a customer.

For appearing angry in front of the customer, this is what you get in return.”

The owner of the restaurant googled his restaurant. He’s not happy either.

  1. little mexican owner, on January 15th, 2008 at 3:31 am Said: Edit Comment

    All what you wanted is a discount or free dessert,i showed you the time on the bill but at the same time you are saying why should i lie about the time we arrived?i think i have the answer to your question :

    i take pride in the accuraacy that my staff demonstrate, therefore the time on the bill I believe to be the time you placed your order. If you wished for free deserts or even a discount on your bill i would have been pleased to have discussed this with you. However, you decided to create a fuss, may i say, after you all enjoyed the meal, hence looking forward to something for free.

    With regard to your statement “the customer is always right” Son this is Bullshit!!! I have been running business before you were a twinkle in your Daddy’s eye, If the customer was always right you would be the owner of a restaurant and i would be paying the bill, however I am the owner and i only got this far through understanding which customers should be the ones that, in my eyes, are always right!!!!
    Please any complaints should be made at the time of disappointment, not when one believes they will profit from complaining.

    Regarding your statement “good service”. Again i pride my waiting staff as well as my Chef on the excellent service they all provide. The food prepared and cooked inside my restaurant is created at time of order, nothing is pre-cooked or simply microwaved, therefore one should expect to wait for this kind of food. I suggest if it is only fast food you were seeking then Langkawi does provide numerous fast food “joints” of which one can place an order and be served at once.

    As i said to you i have now been open for over three months and as yet have recieved no complaints, if people wished to complain because they were not happy with the food or service it was never brought to my attention, hence they were not looking to profit through complaining. Everybody has the right to give an opinion however i truly belive your complaint had no justification threfore no apology awarded.

Check out the comment! Same shit but on the internet.

I actually have a video recording of him talking, but I was too lazy to upload it.(did you see the length of that post? damn long okay.)

I’m not gonna reply word by word because I think the rest reasoned enough with him already on that day. Still want to be right. Like I mentioned, I know we were wrong to complain after the meal and we only wanted you to say sorry. Whoever said we wanted a free meal. Please, even though your food is not the most affordable around, we’re still able to pay for it. We only wanted to let you know that we weren’t happy.

A good restaurant would not continue to fight with his customers on the internet. If anything, at least admit your lack of time management and staff management(the guy who took our orders left on a motorbike halfway) before taking on your customers. Just smile and suck it in. That’s what I would do if I’m running a business. Ensure that the customer is happy even though they are being a PITA(pain in the ass, fyi).

Sir, we wouldn’t dream of lying to you about the time we ordered. All we wanted was to let you know what happened.

The end.

Now, let’s try asking this question, “Oi Badawi why Malaysia so much trouble? Elections coming ah?”

See if our dear PM will google his name and Malaysia.

18 thoughts on “Apparently This Customer Is STILL Wrong”

  1. LMO: That incident was obviously a mistake on your staff’s part. If you were so aggressively defending yourself I’d understand but look at it this way, we are a bunch of people who come from various places all over Malaysia, do you honestly think we’d go out of our way to create a fuss over a free dessert or discount on the tab? Considering how we’re able to pay for the main courses, I simply don’t see how this is an issue of wanting to “profit from complaining” – especially when the profit at hand here is “free dessert”. Likewise it would be equally impolite to find grounds to ask for a discount just because.

    I think you’re missing the point here in that having never ate at your restaurant before, we actually liked the food and basically you gave us no reason to diss you or give you trouble until you refused point-blank to admit that “Yes, I was slow in serving the food”. You base your refusal to admit your mistake on faith you have in your stuff, which is commendable. But not when you’re pulling a long face to your customers in blatant denial about THAT one particular aspect of your service. We didn’t want to create a fuss, you were the one who seemingly couldn’t tolerate criticism and started getting defensive. Did I mention you storming off back to the table you were sitting at to bitch? You’ve ONLY been open for three months, and for your sake I hope that a similar incident doesn’t happen again. And also, perhaps, that your obnoxious character will rear ugly head less. You’re making 3 months sound like 3 years and after all this, your apology truly bears no value at all.

    So keep your pride and dignity to yourself, because we might have thought about it then, but we certainly don’t give two fucks about it now.

    jo: =) *smiles proudly* if only u were sitting at our table. Poor CRAF had to handle it all by ourselves..:P
    –

  2. Well, at times we, people who work in the restaurants do actually think that customers are asses. However, I don’t think it was right for him to say that you are wrong. Even if he thinks that you’re in the wrong, just STFU lah.

    No one has complained before, there’s always the first time.

    jo: lol that very line. that’s what killed it.
    –

  3. Hmmmm……. shall avoid that Little Mexican fella on visit to Langkawi…
    must remind all frenz too……

    jo: yeah, you do that! thanks!
    –

  4. Woah. What a gracious boss we have there. I’ve always believed in paying a good price for good food and equally good service. Don’t think I’ll dine in his restaurant when I visit Langkawi again. Thanks for telling us about this incident. Will tell my friends and family about it too.

    jo: eeeyyyeapp. good service tops good food anytime. 🙂 thank you for that too.
    –

  5. hahaha why so stupid one i wonder how he found your blog la. like on page 128 of 91942 pages wtf. there’s a little mexican in US too the food and service damn good one!

    jo: hahah actually it’s the second link in the first page of results when u google “little mexican langkawi”. 
    –

  6. In fine dining restaurants, the correct waiting time between entree, main and dessert is no longer than 20 minutes.

    Presumably these places cook all their meals from scratch, so if they can get something in front of the customer in 20 minutes, why can’t Little Mexican? I doubt their food is as fine.

    jo: yeah man, you try telling that to the owner. he couldn’t get it the first time around.
    –

  7. Well, Prime Minister Abdullah *might* google his own name, but I guess not his deceased father!

    jo: hahaha oh yeah..bodohnya me
    –

  9. This is ridiculous.

    Everyone knows that after sales service is important if not MORE important than the actual sale itself. Even if the food was mediocre but the service was excellent, chances are that you’d probably go back, but with such bad service, even if the food was to die for you would think twice before going back.

    Now by continuing to argue with the customer (or is it ex-customer? lol) on the internet is a joke. It’s not like you said untruths about his restaurant or claimed it sucked without proof or reason. All of this just goes to show what a small man he is. *yawn* Next!

    jo: 🙂 probably he didn’t go to business school. YUP. The food was mediocre. as in, i’d eat it again if i’m hungry. LOL he wants proof? I got voice recording. 🙂 Gotta love my handphone and my digital camera. 😀 Just to lazy to upload it.
    –

  10. This guy really deserves a -.-” He can be sure he has lost me as a customer.. I’ll definitely pass this message along to my friends. What arrogance….

    jo: very arrogant. very.
    –

  12. i don’t think i’ll be visiting his restaurant anytime soon. and it’s not really because of your bad experience there, it’s because of the way he commented. wow. i have nothing else to say.

    jo: with such arrogance, he doesn’t get any support.
    =

  14. being in the service industry myself for the past 3 years, i have to say that although the motto is “the customer is always right” there is a limit to that statement. a customer obviously CAN’t be right when they say ” your boss said that this ( meal, room, service )is free” ( believe me, i;ve heard that one b4 ) in this case, i pretty sure that the waiter punched in the bill 1 hour AFTER taking the order ( which will account for the 1 1/2 wait for YOU, but only 1/2 hour for the owner ) at the end of the day, you want your customers to be happy and come back again. and we all know that advertisement through word of mouth ( especially when its a bad comment ) spreads like wildfire! he did a really dumb thing arguing with you and even a DUMBER thing to comment here

    jo: yeah he refuses to think badly of his own staff yet he has no qualms about accusing his customers of lying. lol in this case, advertisement is through my finger tips. I didn’t think I could get anyone’s attention if I put it up, even though one of the guys at the table suggested it. Yeah man. He needs the publicity. I mean, running a restaurant IS a business and bad publicity is .. well, very bad.

    hahahha read ur comment in my About Me page btw.:P Douglas Lim? a passion? Hahaha..those were the days. He is now an attraction that I can go slightly crazy about. 🙂 just saw your brother on tv just now. Not so nice lah with the whole show in BM. Spoils actorlympics. And the crowd…i remember when Actorlympics was in English and confined to the studios at Actor’s Studio BSC, the crowd was so much more colourful. I hope they have actorlympics in english and preferably not in front of a tv camera. Where they have to be politically correct. Haih. 🙁 I don’t want to burst their bubble, but..sigh, it was bad tv. With a few charity laughs. Bad tv none the less. Political correction kills.

    –

  15. Has he not heard of the term “by word of mouth” before? Simply disregarding your customer’s lack of satisfaction towards your level of service is bad enough. But being egoistic, pushy, rude, and in-your-face is pushing it too far!!! His service was definitely slow slow slow… we were there! We were there for slightly more than 2 hours!!! So tell me, how long can you spend your time in a restaurant when all you wanted to do was eat?! All you guys wanted was an apology, not a discount or anything on the house. And 3 months is too short a yardstick for comparison.

    All that mattered to him was the size of his balls, I mean, ego. Not defending his staff.

    So now nearly everyone who reads this and has been planning to holiday in Langkawi knows where they should not eat. Anyway, it’s not like we can’t find equally good food in KL. Heck, it’s even better in KL!!!

    jo: haiih..your table also had the same thing right? 2 hours. that’s a long time … i remember at our table we were like talking and talking, by the time our food arrived, I knew almost everything about Leong Hui, Eng Hooi, Yina and Irwin. Plus a few new facts about Chee Kiang too. 😛 He’s SUCH a good boss. But if he keeps this up, waiters and chefs at his place who move on to so called greener pastures would not survive very long where customer service is a priority.

    exactly. next time we go there we just stick to Fatty Mum. At least the uncle there talks to us like we’re his children. 🙂 *feels warm and fuzzy*

    –

  17. yeah… doing it in BM was kinda bad. was really excited to see it, but it was a disappointment lah. and could they not get better chairs?? sigh….will have to talk to him when i’m down in kl lah

    jo: hahah hope he accepts criticism well! 😛 it’s not bad, it’s plain horrible. coz their BM is not that great also..ahhaha and ENGLISH IN ENGLISH IT’S FUNNY. I feel so sad. 🙁

    –

Leave a Reply

Your email address will not be published. Required fields are marked *